Terms of service

These Terms of Service (“Terms”) outline the rules and conditions that govern your access to and use of the website www.prexela.com (the “Website”) operated by Prexela (“we,” “our,” or “us”).
By visiting or using this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1. Compliance with Applicable Laws

While using our Website, you agree to comply with all relevant laws and regulations of India, including but not limited to:

The Consumer Protection Act, 2019, and
The Information Technology Act, 2000.

Failure to adhere to these laws may result in restricted access to our Website or legal action.

2. User Accounts

You may register for an account on our Website to access exclusive features or make purchases.
You are solely responsible for safeguarding your account credentials and password.
Any actions carried out through your account will be considered your responsibility.
Please notify us immediately if you suspect unauthorized use of your account.

3. Intellectual Property Rights

All Website content—including text, graphics, designs, trademarks, logos, and other intellectual property—is owned or licensed by Prexela.
No content from this Website may be copied, reproduced, or distributed without our prior written consent.
Any unauthorized use of our intellectual property will be considered an infringement and may lead to legal proceedings.

4. Orders & Payments

By placing an order through Prexela.com, you agree to pay the full purchase amount displayed in Indian Rupees (INR).
We accept multiple payment modes as listed on our Website through secure Indian payment gateways.
Prexela reserves the right to cancel or refuse any order due to:
- Product unavailability,
- Payment verification issues, or
- Suspicious or fraudulent activity.

In such cases, any payment received will be refunded in accordance with our refund policy.

5. Service & Price Modifications

Product prices and availability may change at any time without prior notice.
We reserve the right to modify, pause, or discontinue any aspect of our service or Website content at our discretion.
Prexela shall not be held responsible for any direct or indirect losses resulting from such changes.

6. Shipping & Returns

Shipping charges and estimated delivery timelines are shown during checkout and may vary by delivery location.
Returns and exchanges are processed in line with our official Return & Refund Policy, available on the Website, in compliance with the Consumer Protection (E-Commerce) Rules, 2020.
All return requests must be made within 48 hours of delivery, accompanied by an unboxing video clearly showing the issue (e.g., missing or defective jewellery).
Returns will not be accepted without the required unboxing proof or for reasons other than damage, defect, or missing product.

7. Disclaimer of Warranties

The Website and its content are provided on an “as is” and “as available” basis, without any express or implied warranties.
We disclaim all warranties, including merchantability, fitness for a specific purpose, and non-infringement.
You use this Website at your own discretion and risk.

8. Limitation of Liability

Our total liability for any claim arising out of your use of the Website is strictly limited to the amount paid by you for the concerned product(s).
We will not be liable for any form of indirect, consequential, incidental, or punitive damages arising from Website usage, service interruption, or data loss.

9. Suspension or Termination

Prexela.com reserves the right to suspend, restrict, or terminate your Website access immediately if you violate these Terms or engage in any fraudulent or harmful activity.
We may also discontinue or modify any Website service at our discretion without prior notice.

10. Updates to These Terms

We may amend these Terms periodically to reflect changes in our policies, services, or legal requirements.
Any such revisions will be effective upon being posted on this page.
Users are encouraged to review the Terms regularly to stay informed of updates.

11. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India.
All disputes arising in connection with these Terms shall fall under the exclusive jurisdiction of the courts in New Delhi, India.